Important customer information

Payment

If you choose to pay by invoice, debit/credit card over the phone, etc., payment must be made within 3 days to ensure the order is not cancelled. If payment is not received by the stated time we reserve the right to cancel the order and the item(s) will be returned to stock.

 

Delivery

Standard delivery is through MyHermes courier within the UK (excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles), for other UK locations and for international delivery please contact us first for delivery costs and so that relevant arrangements can be made.  

Delivery is usually within three working days after dispatch; we dispatch orders twice a week, Monday and Thursday.  Orders received/paid for Monday, Tuesday or Wednesday will be sent on Thursday, orders received/paid for Thursday, Friday, Saturday or Sunday will be sent on Monday. 

Delivery costs are based on total basket weight (each item has a weight specified); costs are shown in the basket as items are added.

 

Returns

If you are not happy with your item or it is faulty or incorrectly described it can either be exchanged (provided a suitable alternative is in stock or available from our suppliers), or we will give a full refund (return postage must be paid for by the buyer unless the item is faulty/not as described). To qualify for the above the item must be returned within 14 days of receipt, the item must be in perfect, unused condition (see below). Buyer must pay for return of item. Earrings, body jewellery and other intimate items, e.g. underwear and similar items cannot be returned for hygiene reasons.

Items must be returned in their original packaging with all tags/labels, badges, bags, accessories, etc., attached and in resalable condition (ask yourself "Would I accept this if it was sent to me in this condition?"). If there are any marks, smells (eg., cigarettes/body odour) or signs of wear or use a refund will be refused.

 

Layaway

You can reserve items offered on our website, please refer to our terms and conditions for details and fill in the layaway request form, you can also contact us at sales@fuzziesfluffnstuff.co.uk or phone 01706 372562, option 4 to make arrangements.